Build pillar · severity-routing agent
How to build multi-stream severity routing for anomaly detection + compliance ops
PagerDuty + OpsGenie + Splunk On-Call + VictorOps + Squadcast + Slack + Discord + Teams + Twilio SMS + Twilio Voice + Linear + Jira + Salesforce Service Cloud + Zendesk + Vercel Queues + AWS SQS + Apache Kafka ship per-tenant flat alerting + queue primitives. The Classify + Route + Escalate + Audit skill bundle on the severity-routing agent sits above the alerting + escalation + ticket-creation + customer-service + durable- streaming substrate and writes a per-event canonical record covering SEC Form 8-K Item 1.05 + CIRCIA 72-hour + NIS2 + GDPR Article 33 + HIPAA Breach 60-day + PCI DSS v4.0 + 50-state breach + NYDFS Part 500 + FTC Safeguards 30-day + EU AI Act Article 22 + Annex III + ECOA Reg B + TCPA when SMS/voice escalation.
Published November 11, 2026 · 3,200 words
The 4-skill bundle on the severity-routing agent
One agent. Four coordinated skills. The Classify + Route + Escalate + Audit bundle runs above the alerting substrate + escalation + ticket + customer-service + durable-streaming substrate and writes one canonical per-event record.
Classify
Per-event 9-dimension: severity tier (P0-P4) + per- regulatory-clock applicability (SEC 8-K 4-business-day + CIRCIA 72-hour + NIS2 + GDPR Article 33 + HIPAA 60-day + PCI DSS + FTC Safeguards + NYDFS + 50-state breach) + per- vertical + per-affected-party + per-data-class + per- jurisdiction + per-required-disclosure + per-AI-ML applicability + per-confidence-tier.
Route
Per-event per-tier multi-channel multi-recipient fan-out across PagerDuty + OpsGenie + Splunk + VictorOps + Slack + Teams + Discord + Twilio SMS + Voice + Linear + Jira + Salesforce Service Cloud + Zendesk. Per-channel consent: Slack/Teams/Discord internal + email subscription + SMS TCPA + DNC + voice per-state two-party recording.
Escalate
Per-tier multi-level escalation: P0 immediate + 15-min + 30-min CMO + 45-min CFO + 60-min CEO under SOX + COSO segregation-of-duties when public-company. Per-regulatory- clock countdown SEC 8-K + CIRCIA + GDPR Article 33 + HIPAA + FTC Safeguards. Durable streaming via Vercel Queues + AWS SQS + Azure Service Bus + GCP Pub/Sub + Apache Kafka. Workflow via Temporal + AWS Step Functions + Argo + Airflow.
Audit
Per-event WORM record: classification + per-regulatory- clock + per-affected-party + per-data-class + per-required- disclosure + per-AI-ML applicability + routing decision + per-channel consent + escalation chain + acknowledge/ resolution time + adverse-action-notice + FRIA. Retention: 7-year FTC + 7-year IRS + 7-year SOX + 6-year SEC + 7-year HIPAA + 7-year PCI DSS + 4-year ECOA Reg B + 3-year NYDFS + 7-year FTC Safeguards + GDPR Article 30 + EU AI Act Article 12 + SOC 2 CC7/CC8.
The real ecosystem this sits above
Classify + Route + Escalate + Audit does not replace the alerting vendors or the queue infrastructure. It sits above them, coordinates them, and writes one canonical per-event record with named regulatory anchors + per-regulatory-clock countdown.
Alerting + escalation
- PagerDuty + OpsGenie + Splunk On-Call + VictorOps
- Squadcast + xMatters + AlertOps + ilert + Zenduty
- Better Stack + Statuscake + Pingdom + Datadog Alerts
- Slack + Discord + Teams + Mattermost + Zulip + ntfy
- Twilio SMS + Voice + RingCentral + Dialpad + Bandwidth
Ticket + customer-service
- Linear + Jira + GitHub Issues + GitLab Issues
- Asana + Notion + Salesforce Service Cloud
- Zendesk + Freshdesk + Intercom + Front + HelpScout
- Postmark + SendGrid + Mailgun + email-ingestion
- Looker + Tableau + Sigma + Mode + ThoughtSpot + Hex
Durable streaming + workflow
- Vercel Queues + AWS SQS + Azure Service Bus + GCP Pub/Sub
- Apache Kafka + RabbitMQ + Redis Streams + NATS + ZeroMQ
- Temporal + AWS Step Functions + Azure Durable Functions
- Google Cloud Workflows + Camunda + Zeebe + Argo Workflows
- Airflow + Prefect + Dagster + Mage workflow orchestration
Compliance overlay
Five anchors run per-event before any escalation dispatches. The first anchor is operationally distinctive to multi-stream severity routing: cybersecurity-incident-disclosure clocks start from detection and intersect TCPA + per-state two-party recording when SMS/voice escalation reaches consumers.
Anchor 1: SEC 8-K Item 1.05 + CIRCIA + GDPR Article 33 + HIPAA + PCI DSS + TCPA escalation (operationally distinctive)
SEC Form 8-K Item 1.05 cybersecurity disclosure (4- business-day) + CIRCIA Cyber Incident Reporting for Critical Infrastructure Act 72-hour cyber incident + 24- hour ransom payment + NIS2 Directive 2022/2555 24/72-hour + GDPR Article 33 72-hour breach + Article 34 data subject notification + HIPAA Security Rule 45 CFR 164.308 + HIPAA Breach Notification 60-day + PCI DSS v4.0 Requirement 12.10 + CCPA + CPRA breach + 50-state breach matrix + NYDFS Part 500 72-hour + FTC Safeguards Rule 30-day + FinCEN SAR 30-day + FCC CPNI + FERPA + FCRA + Illinois BIPA breach + Washington MHMDA breach. TCPA 47 USC 227 when SMS escalation + per-state two-party recording when voice escalation + per-state DNC.
Anchor 2: SOX + COSO + segregation-of-duties
Sarbanes-Oxley 302/404/906 + Securities Exchange Act 1934 Section 13(b)(2) + COSO Internal Control Integrated Framework 2013 + COBIT 2019 + ISO 31000. FASB ASC 606 + FASB ASC 326 CECL + SEC Reg S-K Item 303 + Auditing Standard 2201 + PCAOB AS 2410. Per-tier escalation under SOX segregation-of-duties when public-company severity- routing decisions material to financial reporting.
Anchor 3: ECOA + EU AI Act Article 22 + AI-ML severity- routing
ECOA Regulation B 12 CFR 1002 disparate-impact when AI-ML severity-routing routes consumer decisions disparately + 4/5ths rule per Uniform Guidelines 1978 + Title VII + ADEA + ADA + Fair Housing + GINA + EEOC AI Guidance 2024 + NYC Local Law 144 AEDT + CFPB Circular 2022-03. EU AI Act Article 22 + Article 26 + Article 50 + Article 13 + 14 + 15 + Annex III high-risk when AI-ML severity-routing drives consumer-impacting decisions + Article 6 + 27 FRIA + DSA + DMA.
Anchor 4: Per-vertical + privacy
ABA Model Rule 7.1-7.5 when LegalService severity-routing + state bar 50-state. FINRA Rule 2210 when FinancialService + SEC Regulation FD. HIPAA when MedicalBusiness severity- routing involves PHI. FTC Act Section 5 + Pfizer 1972 + CFPB UDAAP + state UDTPA + FDD Item 12. GDPR Article 22 + Article 6/7/28/30 + LGPD + DPDP + PIPEDA + Quebec Law 25 + CCPA + CPRA + COPPA + 18-state.
Anchor 5: Security + WORM retention
NIST AI RMF + NIST SP 800-30 + NIST SP 800-53 + NIST CSF 2.0. ISO 27001 + ISO 27701 + ISO 42001 + SOC 2 Type II. Per-vendor LLM zero-retention + per-source DPA + per-API rate-limit. Policy-as-code via OPA Rego + AWS Cedar + Casbin + Cerbos + Oso + Styra DAS + Permit.io. Storage: AWS S3 Object Lock + Azure Blob immutable + GCS Bucket Lock + Wasabi WORM. Retention: 7-year FTC + 7-year IRS + 7-year SOX + 6-year SEC + 3-year FINRA + 7-year HIPAA + 7-year PCI DSS + 4-year ECOA Reg B + 3-year NYDFS + 7-year FTC Safeguards + GDPR Article 30 + EU AI Act Article 12 + SOC 2 CC7/CC8.
6-workstream reporting cycle
Every two weeks during a Tier 3 Fractional CMO engagement, six workstreams report against the pre-engagement baseline. No forecast accuracy claims. Process commitments only.
- 1. Per-stream classification coverage. Per-stream events + severity-tier distribution + per- regulatory-clock applicability.
- 2. Route fan-out distribution. Per-channel volume + latency + consent attestation + per- recipient TCPA + DNC + voice per-state two-party recording.
- 3. Escalate per-tier flow. Per-tier acknowledge-time + resolution-time + SOX segregation-of-duties + per-regulatory-clock countdown adherence.
- 4. Audit canonical-record coverage. Per-event WORM hash + per-regulatory-clock + per-affected- party + per-data-class + adverse-action-notice + FRIA.
- 5. Regulatory-defense audit coverage. SEC 8-K + CIRCIA + NIS2 + GDPR Article 33 + HIPAA + PCI DSS + 50-state breach + NYDFS + FTC Safeguards + EU AI Act + ECOA + TCPA + per-vertical.
- 6. FBC feedback-loop pattern-learning. Per-stream realized-vs-predicted + per-channel rejection- pattern + per-jurisdiction enforcement-update + per-vertical near-miss.
FAQ
- What is multi-stream severity routing for anomaly detection + compliance ops — and what is the cybersecurity-disclosure-clock-times-TCPA-escalation problem distinctive to this skill?
- A multi-location operator running 32 AI agents generates many anomaly + compliance signals daily across per-location per-channel per-platform per-creative-variant per-cohort streams. Some are noise (filtered by #574 false-positive suppression). Some are genuine. The four-skill bundle on the severity-routing agent — Classify, Route, Escalate, Audit — sits above the alerting substrate (PagerDuty + OpsGenie + Splunk On-Call + VictorOps + Squadcast + xMatters + AlertOps + ilert + Zenduty + Better Stack + Statuscake) + escalation (Slack + Discord + Teams + Mattermost + Twilio SMS + Twilio Voice + RingCentral) + ticket-creation (Linear + Jira + GitHub Issues + Asana + Notion) + customer-service (Salesforce Service Cloud + Zendesk + Freshdesk + Intercom) + durable-streaming (Vercel Queues + AWS SQS + Azure Service Bus + Google Cloud Pub/Sub + Apache Kafka + RabbitMQ + Redis Streams + NATS) and writes a per-event canonical record. The operationally distinctive anchor: SEC Form 8-K Item 1.05 cybersecurity disclosure (4-business-day) + CIRCIA 72-hour cyber incident + NIS2 24/72-hour + GDPR Article 33 72-hour breach + HIPAA Breach Notification 60-day + PCI DSS v4.0 Requirement 12.10 + 50-state breach matrix + NYDFS Part 500 72-hour + FTC Safeguards Rule 30-day all start counting from the moment of detection. Plus TCPA 47 USC 227 + per-state two-party recording when SMS/voice escalation. Plus EU AI Act Article 22 + ECOA when AI-ML severity-routing drives consumer-impacting decisions.
- Why do PagerDuty + OpsGenie + Splunk On-Call + Slack + Twilio + Linear + Salesforce Service Cloud break at multi-stream-times-multi-regulatory-clock scale?
- Each alerting vendor ships per-tenant flat alert routing. Each ticket vendor ships flat ticket creation. None classifies per-event 9-dimension severity (P0 immediate page + P1 72-hour + P2 7-day + P3 30-day + P4 docs-only) crossed with per-regulatory-clock applicability (SEC 8-K 4-business-day + CIRCIA 72-hour + GDPR Article 33 72-hour + HIPAA 60-day + PCI DSS 12.10 + FTC Safeguards 30-day + NYDFS Part 500 72-hour + 50-state breach matrix). None routes per-event across the multi-channel multi-recipient surface while gating TCPA + per-state two-party recording + per-state DNC. None escalates per-tier with segregation-of-duties under SOX 302/404/906 when public-company. None coordinates per-vertical anchor (HIPAA when PHI + FINRA when FinancialService + state bar when LegalService + ABA Model Rule 7.1-7.5). None gates against ECOA Reg B disparate-impact + EU AI Act Article 22 + Annex III when AI-ML severity-routing routes consumer decisions. None writes a per-event audit trail with regulatory-defense retention. The four-skill bundle Classify + Route + Escalate + Audit sits above the alerting + ticket + customer-service substrate — it does not replace it.
- How does Classify + Route work across multi-stream + regulatory-clock applicability?
- Classify runs per-portfolio per-stream per-event 9-dimension classification: severity tier (P0 immediate + P1 72-hour + P2 7-day + P3 30-day + P4 docs-only) + per-regulatory-clock applicability (SEC 8-K Item 1.05 4-business-day + CIRCIA 72-hour + NIS2 24/72-hour + GDPR Article 33 72-hour + HIPAA Breach 60-day + PCI DSS v4.0 Requirement 12.10 + FTC Safeguards 30-day + NYDFS Part 500 72-hour + 50-state breach matrix) + per-vertical applicability (HIPAA when PHI exposure + FINRA when FinancialService + state bar when LegalService + ABA Model Rule + SEC Reg FD when public-company) + per-affected-party (consumer + employee + investor + vendor + regulator) + per-data-class (PHI + PCI + PII + CPNI + financial + biometric + child data) + per-jurisdiction + per-required-disclosure (4-business-day SEC + 72-hour breach + 60-day HIPAA + 30-day FTC + state breach) + per-AI-ML-applicability (EU AI Act Article 22 + ECOA Reg B + 4/5ths rule when AI-ML drives consumer decision) + per-confidence-tier. Per-event handoff from #574 false-positive suppression (filtered) and from per-location per-cohort two-sigma anomaly detection. Route runs per-event per-tier multi-channel multi-recipient fan-out across PagerDuty + OpsGenie + Splunk On-Call + VictorOps + Squadcast + Slack + Discord + Teams + Mattermost + Twilio SMS + Twilio Voice + RingCentral + Linear + Jira + GitHub Issues + Salesforce Service Cloud + Zendesk + Freshdesk + Intercom. Per-channel consent gated: Slack/Teams/Discord internal + email per-recipient subscription + SMS per-recipient TCPA consent + DNC + voice per-state two-party recording. Per-event ticket created with per-regulatory-clock countdown.
- What does Escalate + Audit do?
- Escalate runs per-tier multi-level escalation: P0 immediate page + 15-min escalation if no acknowledge + 30-min CMO + 45-min CFO + 60-min CEO under SOX 302/404/906 + COSO segregation-of-duties when public-company. Per-regulatory-clock-driven escalation: SEC 8-K Item 1.05 4-business-day countdown + CIRCIA 72-hour + GDPR Article 33 72-hour + HIPAA 60-day + FTC Safeguards 30-day. Durable streaming for at-least-once delivery via Vercel Queues + AWS SQS + Azure Service Bus + Google Cloud Pub/Sub + Apache Kafka + RabbitMQ + Redis Streams + NATS. Workflow orchestration via Temporal + AWS Step Functions + Azure Durable Functions + Google Cloud Workflows + Camunda + Zeebe + Argo Workflows + Airflow + Prefect + Dagster + Mage. Audit writes a per-event WORM canonical record: classification snapshot + per-regulatory-clock applicability + per-affected-party + per-data-class + per-jurisdiction + per-required-disclosure + per-AI-ML applicability + routing decision + per-channel consent attestation + escalation chain + acknowledge-time + resolution-time + downstream remediation tracking + adverse-action-notice content when ECOA + Fundamental Rights Impact Assessment when EU AI Act Annex III. Storage: AWS S3 Object Lock + Azure Blob immutable + Google Cloud Storage Bucket Lock + Wasabi WORM. Retention: 7-year FTC + 7-year IRS + 7-year SOX + 6-year SEC + 3-year FINRA + 7-year HIPAA + 7-year PCI DSS + 4-year ECOA Reg B + 3-year NYDFS + 7-year FTC Safeguards + GDPR Article 30 + EU AI Act Article 12 + SOC 2 CC7/CC8.
- What does this skill connect to on the severity-routing agent and across the swarm?
- On the severity-routing agent: governance-decision-router five-destination routing (parent commercial pillar) + multi-stream severity routing for anomaly detection + compliance ops (this skill). Across the swarm: false-positive suppression for marketing data anomalies (#574 UPSTREAM filter) + per-location per-cohort two-sigma anomaly detection (sibling build-pillar — UPSTREAM signal) + per-platform compliance gating for social posts (#564 same EU AI Act Article 50 substrate) + buyer-state-aware BANT scoring (#568 same ECOA + EU AI Act Article 22) + response-shape drift detection (#562 same incident-disclosure substrate). Build-pillar siblings: tiered pre-filter deterministic gates for AI content compliance + marketing AI autonomy profile configuration + per-vertical compliance overlay + master-record. Commercial-pillar parent: /governance-decision-router.
- What does the 6-workstream pre-engagement-baseline reporting cycle look like for this skill?
- Every two weeks during the Tier 3 Fractional CMO with AI Swarm engagement, six workstreams report against the pre-engagement baseline. Workstream 1: per-stream classification coverage — per-stream events + per-stream severity-tier distribution + per-stream regulatory-clock applicability. Workstream 2: Route fan-out distribution — per-channel volume + per-channel latency + per-channel consent attestation + per-recipient TCPA + DNC + voice per-state two-party recording. Workstream 3: Escalate per-tier flow — per-tier acknowledge-time + per-tier resolution-time + per-tier SOX segregation-of-duties + per-regulatory-clock countdown adherence. Workstream 4: Audit canonical-record coverage — per-event WORM hash + per-regulatory-clock applicability + per-affected-party + per-data-class + adverse-action-notice + Fundamental Rights Impact Assessment. Workstream 5: Regulatory-defense audit coverage — SEC 8-K Item 1.05 + CIRCIA + NIS2 + GDPR Article 33 + HIPAA + PCI DSS v4.0 + 50-state breach + NYDFS + FTC Safeguards + EU AI Act Article 22 + ECOA + TCPA + per-vertical. Workstream 6: FBC feedback-loop pattern-learning — per-stream realized-vs-predicted reconciliation + per-channel rejection-pattern + per-jurisdiction enforcement-update + per-vertical near-miss.
Engage Completions
Two ways to engage. The Tier 1 AI Readiness Assessment maps the alerting + escalation + ticket + customer-service + durable-streaming substrate + per-regulatory-clock surface against the Classify + Route + Escalate + Audit bundle. The Tier 3 Fractional CMO with AI Swarm embeds 1-2 days per week for 6+ months and runs the bundle end-to-end against the severity-routing agent across the swarm.
Related reading
- Parent commercial pillar: governance decision router
- Sibling build-pillar: false-positive suppression (#574 UPSTREAM filter)
- Sibling build-pillar: response-shape drift detection (#562 same incident-disclosure substrate)
- Sibling build-pillar: buyer-state-aware BANT scoring (#568 same ECOA + EU AI Act Article 22)
- Fractional CMO with AI Swarm
- AI Readiness Assessment