Agent for hire · All agents
Customer-Service Agent Assist Agent
Real-time co-pilot for CS agents and in-store associates — customer history, product knowledge, compliance gates, response drafts in 1-2 seconds.
Hire the agent that sits next to your CS team during live calls, chats, and tickets. Reads customer history from the customer-data graph, product knowledge from the product catalog, and compliance overlays (returns, warranty, HIPAA for healthcare) before suggesting a response. Surfaces inside Zendesk, Salesforce Service Cloud, Intercom, Front, Gladly, or Help Scout — no rip-and-replace. Per-seat add-on scales beyond the first 10 seats.
- Early-adopter rate
- $600–$1,200/mo
- Minimum term
- 6 months
- Context tuning
- 10 days · included
Early-adopter program
First 25 subscribers lock the early-adopter monthly rate for the full 6-month term and get priority influence over the skill backlog. Standard rate after the cap: $1,500–$3,000/mo.
Two paths to running this agent
Self-host with the free deployment guide and run your own instance, or rent the hosted agent and skip the build entirely. The skill library is the same either way — the rental ships with hosting, maintenance, and context-tuning included.
DIY
Self-host with the deployment guide
Free walkthrough of how to deploy cs co-pilot on your own infrastructure. You bring the engineering time and the integrations. You own every artifact end-to-end.
- Effort
- Yours
- Time
- Self-paced
- Cost
- Free
DFY — rental
Rent the hosted agent
We host the runtime, maintain the skill library, and tune the agent to your context at onboarding. You pay a monthly fee. No bespoke customization — new skills go through the shared backlog.
- Effort
- Ours
- Onboarding
- 10 days
- Cost
- $600+/mo
What this agent owns
The real-time co-pilot surface for CS agents and in-store associates at multi-location retail + franchise operators (20+ locations, 10+ CS seats). Owns response-suggestion drafting, compliance-gated reply drafts, escalation prompts, sentiment + intent classification, and first-call-resolution + average-handle-time scorecards per agent. Surfaces inside the operator's existing CS workspace; does not own the customer-facing channel itself.
Install it where your team already works
The agent listens for inbound requests from any of these surfaces and acts inside its skill boundary.
- Slack
- Microsoft Teams
- Webhooks
- REST API
- Shopify
- Google Sheets
- Notion
Example asks
- New customer interaction starts (call inbound, chat opened, ticket created) → context + suggestions surfaced in <2s
- During an active chat, suggestions update as the customer's next message arrives
- High-stakes / crisis-signal intent classification → escalation routed via the governance agent
- "@cs why did first-call-resolution drop in the Phoenix region this week?" (Slack)
Skill library
Every skill in the rental package. Status reflects current development state — early-adopter subscribers influence which backlog skills move into development next.
In development
- In development
Customer-history retrieval
Reads the customer-data graph for prior interactions, LTV, open tickets, and recent orders so the CS agent does not start cold.
- In development
Product-knowledge retrieval
Pulls product-catalog facts + product-description outputs so reply suggestions cite accurate SKU specs, return windows, and warranty terms.
- In development
Real-time response-suggestion drafting
Drafts the next reply in 1-2 seconds, gated through the brand-voice spec so suggestions sound like the brand, not a generic LLM.
- In development
Compliance-gated reply drafts
Loads returns / warranty / regulatory overlays (and HIPAA for healthcare CS) and blocks suggestions that would violate them before the human sees them.
- In development
Sentiment + intent classification
Classifies the customer's sentiment and intent on every inbound message and surfaces it next to the suggested reply.
- In development
Scores every draft output against the brand spec; auto-publishes at 0.88+, routes lower scores to editorial queue.
DIY walkthrough: /howto/how-to-set-up-a-brand-voice-gate-for-50-locations
- In development
Per-vertical compliance overlay enforcement
Loads HIPAA / FTC ad-substantiation / state cannabis / financial-services overlays at runtime and gates every output through the relevant rule set.
DIY walkthrough: /howto/how-to-load-per-vertical-compliance-overlays-at-runtime
Backlog — subscribers prioritize one at a time
These skills are mapped from the 248-loop SKU research backlog. We build one at a time, in sequence, with active subscribers voting on which goes next. One skill per quarter is included in the base rental; subscribers can request more through a separate skill-accelerator add-on.
- Backlog · subscriber-prioritized
First-call-resolution + AHT scorecards
Per-agent and per-location first-call-resolution and average-handle-time scorecards with coaching recommendations.
Suggest a skill
The backlog is open-ended. If the skill you need is not on this list, propose it during onboarding or anytime through your subscriber Slack — every active subscriber gets a vote on what moves into development next.
What is and is not in the rental
Included
- Hosted agent runtime + integrations
- 10-day context tuning at onboarding (brand spec, master record, integration credentials, autonomy profile)
- Maintained skill library — every skill listed above
- 2 new skill from the shared backlog per quarter
- Weekly + monthly usage reporting
- Subscriber Slack for priority + escalation
- Every artifact the agent produces is yours to keep
Not included
- Bespoke skill development outside the shared backlog
- Custom integrations beyond the listed surfaces
- Strategy / executive layer — handled by the Fractional CMO engagement
- Whole-stack orchestration of multiple agents — handled by the Setup Sprint or Fractional CMO
- Initial build of the productized capability — see /implementations for the one-time setup engagement
Adjacent agents in the swarm
CS co-pilot works cleanly alongside these agents. Subscribe to multiple to operate the full swarm; subscribe to one to start with the tightest pain point.
Lost-Call Recovery Agent
Missed call → 30-second auto-text → callback link → CRM record — across every location, with a recovery-rate dashboard.
$600–$1,200/mo · early adopter · min 6 months
Lead Scoring + Routing Agent
Enriches, scores, qualifies, and routes inbound leads from forms, chat, email, phone, and ad-clicks within 30 seconds.
$800–$1,600/mo · early adopter · min 6 months
Customer Data Graph Foundation Agent
Resolves DTC subscriber identity, computes LTV math, and emits the canonical customer-data-graph downstream subscription agents consume.
$2,500–$4,500/mo · early adopter · min 6 months
Lock the early-adopter rate before the first 25 fill up.
Skill library is still in development. Subscribers at this stage get the lower monthly rate locked for 6 months and priority influence over which backlog skills land first.