Agent for hire · All agents
Loyalty Member Journey Orchestration Agent
Decides when each member gets which offer — tier-transition timing, cross-location earn/redeem, offer dedup.
Hire the agent that breaks the loyalty-program-stagnation tax. Most loyalty programs are configured at launch then frozen — member journey static, cross-location earn/redemption broken, tier-transition timing missed, every location running its own offers (brand-discount pollution). The agent owns the decisioning surface: when each member gets which offer, when to nudge toward the next tier, when to coordinate cross-location eligibility, when to suppress duplicate sends. Triggers email, SMS, and social siblings to deliver. Wraps Smile.io / LoyaltyLion / Yotpo / Annex Cloud / Stamped / Marigold — does not replace them.
- Early-adopter rate
- $1,500–$3,500/mo
- Minimum term
- 6 months
- Context tuning
- 10 days · included
Early-adopter program
First 25 subscribers lock the early-adopter monthly rate for the full 6-month term and get priority influence over the skill backlog. Standard rate after the cap: $3,500–$7,000/mo.
Two paths to running this agent
Self-host with the free deployment guide and run your own instance, or rent the hosted agent and skip the build entirely. The skill library is the same either way — the rental ships with hosting, maintenance, and context-tuning included.
DIY
Self-host with the deployment guide
Free walkthrough of how to deploy loyalty agent on your own infrastructure. You bring the engineering time and the integrations. You own every artifact end-to-end.
- Effort
- Yours
- Time
- Self-paced
- Cost
- Free
DFY — rental
Rent the hosted agent
We host the runtime, maintain the skill library, and tune the agent to your context at onboarding. You pay a monthly fee. No bespoke customization — new skills go through the shared backlog.
- Effort
- Ours
- Onboarding
- 10 days
- Cost
- $1,500+/mo
What this agent owns
Cross-location loyalty member journey decisioning — welcome, milestone, dormant, tier-transition, win-back. Consumes customer-data-graph for member state + attribution for per-channel earn ROI. Coordinates cross-location earn / redemption eligibility per location autonomy profile. Triggers email, SMS, and social siblings to deliver the chosen intervention. Hands per-location loyalty dashboard signal to rollup-reporting.
Install it where your team already works
The agent listens for inbound requests from any of these surfaces and acts inside its skill boundary.
- Slack
- Microsoft Teams
- Webhooks
- REST API
- Shopify
- Google Sheets
- Notion
Example asks
- Member-event webhook (earn, redeem, tier-up, tier-down) → next-action scoring
- Daily at-edge tier-transition sweep → intervention queue
- "@loyalty why did our Silver tier shrink last month?" (Slack)
- Master-record change (new location) → loyalty redemption eligibility update
Skill library
Every skill in the rental package. Status reflects current development state — early-adopter subscribers influence which backlog skills move into development next.
In development
- In development
Loyalty platform integration
Wraps Smile.io / LoyaltyLion / Yotpo / Annex Cloud / Stamped / Marigold / Talon.One as member-state source + offer-action target.
- In development
Member journey decisioning
Scores next-best action per member (welcome, milestone, dormant, tier-transition, win-back); triggers publishing siblings to deliver.
- In development
Tier-transition timing optimization
Identifies at-edge members; chooses nudge / wait / retain-at-edge; times the intervention window precisely.
- In development
Cross-location offer coordination
Deduplicates offers across locations + channels; routes earn / redemption eligibility per location autonomy.
- In development
Per-member LTV math
Consumes unified-attribution-stream for channel-attributed earn; computes per-member LTV + retention impact.
- In development
Reads the operator's master record (addresses, hours, services, manager bios, license status) and triggers downstream actions on change.
DIY walkthrough: /howto/how-to-write-a-master-record-for-multi-location-operations
- In development
Per-vertical compliance overlay enforcement
Loads HIPAA / FTC ad-substantiation / state cannabis / financial-services overlays at runtime and gates every output through the relevant rule set.
DIY walkthrough: /howto/how-to-load-per-vertical-compliance-overlays-at-runtime
Backlog — subscribers prioritize one at a time
These skills are mapped from the 248-loop SKU research backlog. We build one at a time, in sequence, with active subscribers voting on which goes next. One skill per quarter is included in the base rental; subscribers can request more through a separate skill-accelerator add-on.
- Backlog · subscriber-prioritized
Predictive tier-transition scoring
Scores which members are about to earn / spend up vs down so the intervention catches the window.
Suggest a skill
The backlog is open-ended. If the skill you need is not on this list, propose it during onboarding or anytime through your subscriber Slack — every active subscriber gets a vote on what moves into development next.
What is and is not in the rental
Included
- Hosted agent runtime + integrations
- 10-day context tuning at onboarding (brand spec, master record, integration credentials, autonomy profile)
- Maintained skill library — every skill listed above
- 2 new skill from the shared backlog per quarter
- Weekly + monthly usage reporting
- Subscriber Slack for priority + escalation
- Every artifact the agent produces is yours to keep
Not included
- Bespoke skill development outside the shared backlog
- Custom integrations beyond the listed surfaces
- Strategy / executive layer — handled by the Fractional CMO engagement
- Whole-stack orchestration of multiple agents — handled by the Setup Sprint or Fractional CMO
- Initial build of the productized capability — see /implementations for the one-time setup engagement
Adjacent agents in the swarm
Loyalty agent works cleanly alongside these agents. Subscribe to multiple to operate the full swarm; subscribe to one to start with the tightest pain point.
Email + Multi-Channel Communication-Broadcast Agent
4-channel COMMUNICATION-BROADCAST surface — email Day-1 + SMS + push + direct-mail — per-location orchestration above your ESP stack.
$1,500–$2,500/mo · early adopter · min 6 months
Customer Data Graph Foundation Agent
Resolves DTC subscriber identity, computes LTV math, and emits the canonical customer-data-graph downstream subscription agents consume.
$2,500–$4,500/mo · early adopter · min 6 months
Subscription Lifecycle Orchestration Agent
Predicts churn, scores save-flow propensity at the cancellation surface, and triggers email + SMS interventions 7-21 days ahead.
$1,500–$3,500/mo · early adopter · min 6 months
Lock the early-adopter rate before the first 25 fill up.
Skill library is still in development. Subscribers at this stage get the lower monthly rate locked for 6 months and priority influence over which backlog skills land first.