Completions

Keep-customer swarm · Review Response Agent · CS-agent-assist skill · Build pillar · Published August 9, 2026

How to build a multi-location review-response agent assist

This guide explains how to architect the cs-agent-assist skill on the review-response agent end-to-end at multi-location AI-review-response scale: per-portfolio per-banner per-location per-canonical-review-source-pointer + per-canonical-classification-engine-spec + per-canonical-drafting-engine-spec + per-canonical-publish-routing-spec + per-canonical-compliance-gate-spec + per-canonical-audit-trail + per-portfolio-audit-trail.

Engage the review-response agentSee the 32-agent swarm

What you will build

  • Per-portfolio per-banner per-location per-canonical-review-source-pointer across 40+ review sources — GBP + Yelp + Facebook Page reviews + Apple Maps Ratings + Bing Places + TripAdvisor + OpenTable + Resy + Tock + Healthgrades + Zocdoc + RateMDs + Vitals + WebMD + Avvo + Lawyers.com + Martindale + Cars.com + DealerRater + Edmunds + KBB + AutoTrader + BBB + Trustpilot + SiteJabber + Glassdoor + Indeed employer + Angi + HomeAdvisor + Thumbtack + Houzz + Porch + Nextdoor + Google Play Store + Apple App Store + Amazon product reviews + Yotpo + Loox + Stamped + Okendo + Judge.me + Reviews.io Shopify integrations.
  • Per-canonical-classification-engine-spec — per-5-class-sentiment + per-nuanced-mixed-sentiment-within-review + per-intent + per-concern-type + per-urgency-tier + per-crisis-indicator + per-churn-risk + per-NPS-implied + per-legal-risk + per-HIPAA-PHI-mention + per-FCRA-mention + per-ECOA-Reg-B-mention + per-Fair-Housing-Act-mention + per-fake-or-spam-detection (per-review-velocity-anomaly + per-IP-cluster + per-device-fingerprint-cluster + per-language-pattern-anomaly + per-FTC-fake-review-rule-2024-violation) + per-classification-confidence-tier + per-classification-explainability.
  • Per-canonical-drafting-engine-spec — per-brand-voice-spec-adherence + per-claims-allowlist + per-forbidden-phrase-library + per-per-vertical-compliance-overlay (healthcare-HIPAA + legal-state-bar + financial-FINRA + restaurant-FDA Part 101+Part 117 + dental-state-board + optometry-FTC eyeglass + pharmacy-state-board + cannabis-state-board + cosmetics-FDA cosmetic + automotive-state-DMV) + per-14-language-drafting + per-7-LLM-ensemble + per-draft-tone-cadence-empathy-accountability-resolution-CTA-attributes + per-draft-FBC-feedback-loop + per-drafting-confidence-tier.
  • Per-canonical-publish-routing-spec + per-canonical-compliance-gate-spec — per-6-stage-publish-window (auto-publish + rep-approve + manager-approve + compliance-approve + legal-approve + crisis-page) + per-32-publish-API-target + per-5-tier-rep-approval-workflow (auto + rep + manager + compliance + legal + executive) + per-five-destination-routing-handoff + per-per-platform-policy-check (Google + Yelp + Meta + Apple + Bing + TripAdvisor + Healthgrades + Zocdoc + Avvo + BBB + Trustpilot + Glassdoor + Indeed + Nextdoor + App Store + Google Play + Amazon) + per-CS-workspace-surface (Zendesk + Salesforce Service Cloud + Intercom + Front + Gladly + Help Scout + Kustomer + Freshdesk + HubSpot Service Hub + ServiceNow + Zoho Desk + Sprinklr + Khoros) + per-crisis-paging (PagerDuty + Opsgenie + VictorOps + xMatters + Better Stack + Statuspage + PR-firm handoff + executive-team paging) + per-multi-arm-bandit-UCB-Thompson-Epsilon-Greedy-LinUCB + per-causal-uplift-CATE-T-S-X-DR-CausalML-DoubleML-EconML + per-FTC-fake-review-rule-of-2024 + per-FTC-substantiation + per-FTC-MARS + per-FTC-AI-disclosure + per-FTC-endorsement-guides + per-FTC-Made-in-USA + per-FTC-Green-Guides + per-FTC-Negative-Option-ROSCA + per-FTC-MAP + per-FTC-Health-Products-Compliance-Guide + per-CFPB-UDAAP + per-FDD-Item-12-Item-17-Item-19 + per-state-FRR + per-state-UDTPA + per-Lanham + per-Robinson-Patman + per-HIPAA-PHI-no-acknowledge + per-FCRA + per-ECOA-Reg-B + per-Fair-Housing-Act + per-GLBA + per-FINRA-2210 + per-SEC-Reg-S-K + per-state-bar-advertising + per-state-professional-licensing + per-FDA-DSHEA + per-FDA-Part-101 + per-FDA-Part-117 + per-FDA-cosmetic-rule + per-cannabis-state-board + per-TCPA + per-10DLC-A2P-CTIA + per-CAN-SPAM + per-CASL + per-CCPA-CPRA + per-GDPR-Article-6-7-17-22 + per-LGPD + per-DPDP + per-PIPEDA + per-COPPA + per-EU-AI-Act-Article-50 + per-EU-AI-Act-Article-13-14-15 + per-Digital-Services-Act-Article-30 + per-Digital-Markets-Act + per-WCAG-2.2-AA + per-Section-508 + per-ADA-Title-III + per-NIST-AI-RMF + per-ISO-42001 + per-OPA-Cedar-Casbin-Cerbos-Oso-policy-as-code + per-compliance-confidence-tier.
  • Per-canonical-cross-skill-handoff + per-canonical-audit-trail — per-handoff-to-30-sibling-skills + per-per-review-canonical-audit-record + per-SOC-2-Type-II + per-immutable-WORM-storage + per-7-year-IRS-tax-retention + per-7-year-FTC-substantiation-retention + per-7-year-HIPAA-medical-record-retention + per-7-year-state-bar-record-retention + per-3-year-FINRA-record-retention.

Why per-vendor-Birdeye-account-flat-review-reply breaks at multi-location review-response-agent-assist scale

Per-vendor-Birdeye-canonical-account-flat-review-reply ships per-account per-flat-review-reply primitive — typically a CS rep alt-tabs into the Birdeye inbox, reads the review, types a reply, hits send. No per-canonical-review-source taxonomy, no per-review classification engine resolving 5-class-sentiment/nuanced-intent/concern-type/urgency-tier/crisis-indicator/churn-risk/NPS-implied/escalation-signal/legal-risk/HIPAA-PHI-mention/FCRA-mention/ECOA-mention/refund-request/warranty-claim/harassment/brand-defamation/employee-named/location-specific/product-specific/fake-or-spam, no per-review drafting engine with brand-voice spec adherence + claims-allowlist + forbidden-phrase-library + per-vertical-compliance-overlay + multi-language drafting + multi-LLM ensemble, no per-review publish routing with 5-tier rep-approval + per-platform-policy-check + crisis-paging, no per-review compliance gate with FTC fake-review-rule-of-2024 / FTC AI-disclosure / FTC endorsement / HIPAA / FCRA / ECOA / Fair-Housing / GLBA / FINRA / SEC / state-bar / state-licensing / WCAG / ADA enforcement, no per-review audit trail with regulatory-defense retention. Per-vendor-SOCi + Yext + Reputation.com + ReviewTrackers + GatherUp + Podium + Swell + Grade.us + Trustpilot Reputation + Chatmeter + NiceJob + Listen360 + Synup + BrightLocal + Womply + Demandforce + Rio SEO + Brandify + Reputation Studio + Zendesk + Salesforce Service Cloud + Intercom + Front + Gladly + Help Scout + Kustomer + Freshdesk + HubSpot Service Hub + ServiceNow + Zoho Desk + Sprinklr + Khoros-canonical-account-flat-review-reply ship per-vendor per-native account-flat-review-reply primitives.

At 1-account-1-flat-review-reply scale per-account per-flat-review-reply primitive is enough. At multi-location review-response-agent-assist scale per-canonical-review-source-pointer + per-canonical-classification-engine-spec + per-canonical-drafting-engine-spec + per-canonical-publish-routing-spec + per-canonical-compliance-gate-spec + per-canonical-audit-trail.

Per-account-flat-review-reply + per-review-source-taxonomy-blind + per-classification-engine-blind + per-5-class-sentiment-blind + per-nuanced-mixed-sentiment-blind + per-intent-blind + per-concern-type-blind + per-urgency-tier-blind + per-crisis-indicator-blind + per-churn-risk-blind + per-NPS-implied-blind + per-legal-risk-blind + per-HIPAA-PHI-mention-blind + per-FCRA-mention-blind + per-ECOA-Reg-B-mention-blind + per-Fair-Housing-Act-mention-blind + per-fake-or-spam-detection-blind-per-FTC-fake-review-rule-of-2024-violation + per-classification-confidence-tier-blind + per-brand-voice-spec-blind + per-claims-allowlist-blind + per-forbidden-phrase-library-blind + per-per-vertical-compliance-overlay-blind + per-14-language-drafting-blind + per-7-LLM-ensemble-blind + per-draft-tone-cadence-empathy-accountability-resolution-CTA-blind + per-drafting-confidence-tier-blind + per-publish-window-blind-per-6-stage-auto-rep-manager-compliance-legal-crisis + per-32-publish-API-target-blind + per-5-tier-rep-approval-workflow-blind + per-five-destination-routing-blind + per-per-platform-policy-check-blind + per-CS-workspace-surface-blind + per-crisis-paging-blind + per-multi-arm-bandit-blind + per-causal-uplift-CATE-blind + per-FTC-fake-review-rule-of-2024-blind + per-FTC-substantiation-blind + per-FTC-MARS-blind + per-FTC-AI-disclosure-blind + per-FTC-endorsement-guides-blind + per-FTC-Made-in-USA-blind + per-FTC-Green-Guides-blind + per-FTC-Negative-Option-ROSCA-blind + per-FTC-MAP-blind + per-FTC-Health-Products-Compliance-Guide-blind + per-CFPB-UDAAP-blind + per-FDD-Item-12-Item-17-Item-19-blind + per-state-FRR-blind + per-state-UDTPA-blind + per-Lanham-blind + per-Robinson-Patman-blind + per-HIPAA-PHI-no-acknowledge-as-patient-blind + per-FCRA-blind + per-ECOA-Reg-B-blind + per-Fair-Housing-Act-blind + per-GLBA-blind + per-FINRA-2210-blind + per-SEC-Reg-S-K-blind + per-state-bar-advertising-blind + per-state-professional-licensing-blind + per-FDA-DSHEA-blind + per-FDA-Part-101-blind + per-FDA-Part-117-blind + per-FDA-cosmetic-rule-blind + per-cannabis-state-board-blind + per-TCPA-blind + per-10DLC-A2P-CTIA-blind + per-CAN-SPAM-blind + per-CASL-blind + per-CCPA-CPRA-blind + per-GDPR-Article-6-7-17-22-blind + per-LGPD-blind + per-DPDP-blind + per-PIPEDA-blind + per-COPPA-blind + per-EU-AI-Act-Article-50-blind + per-EU-AI-Act-Article-13-14-15-blind + per-Digital-Services-Act-Article-30-blind + per-Digital-Markets-Act-blind + per-WCAG-2.2-AA-blind + per-Section-508-blind + per-ADA-Title-III-blind + per-NIST-AI-RMF-blind + per-ISO-42001-blind + per-7-year-IRS-tax-retention-blind + per-7-year-FTC-substantiation-retention-blind + per-7-year-HIPAA-medical-record-retention-blind + per-7-year-state-bar-record-retention-blind + per-3-year-FINRA-record-retention-blind.

The operator-side architecture above per-vendor-flat-review-reply primitive is canonical-review-source-pointer + per-classification-engine-spec + per-drafting-engine-spec + per-publish-routing-spec + per-compliance-gate-spec + per-cross-skill-handoff + per-audit-trail + per-portfolio-audit-trail.

What is in market today

Per-platform per-reputation-management-vendor

Yext, SOCi, Birdeye, Reputation.com, ReviewTrackers, GatherUp, Podium, Swell, Grade.us, Trustpilot Reputation, Chatmeter, NiceJob, Listen360, Synup, BrightLocal, Womply, Demandforce, Rio SEO, Brandify, Reputation Studio. Per-account per-flat-review-reply primitive. Per-canonical-review-source-pointer-canonical-classification-engine-canonical-drafting-engine-canonical-publish-routing-canonical-compliance-gate-canonical-audit-trail is not the primitive.

Per-platform per-CS-workspace-vendor

Zendesk, Salesforce Service Cloud, Intercom, Front, Gladly, Help Scout, Kustomer, Freshdesk, HubSpot Service Hub, ServiceNow, Zoho Desk, Sprinklr, Khoros, Zendesk Sunshine. Per-account per-flat-ticket-or-conversation primitive (typically blind to per-review classification + per-vertical-compliance-overlay + multi-LLM ensemble + crisis-paging + per-platform-policy-check semantics). Per-canonical-per-review-5-class-sentiment-canonical-per-review-nuanced-mixed-sentiment-canonical-per-review-intent-canonical-per-review-concern-type-canonical-per-review-urgency-tier-canonical-per-review-crisis-indicator-canonical-per-review-churn-risk-canonical-per-review-NPS-implied-canonical-per-review-legal-risk-canonical-per-review-HIPAA-PHI-mention-canonical-per-review-FCRA-mention-canonical-per-review-ECOA-Reg-B-mention-canonical-per-review-Fair-Housing-Act-mention-canonical-per-review-fake-or-spam-detection is not the primitive.

Per-platform per-review-source-vendor

Google Business Profile, Yelp Fusion, Facebook Pages Reviews, Apple Business Connect, Bing Places, TripAdvisor, OpenTable, Resy, Tock, Healthgrades, Zocdoc, RateMDs, Vitals, WebMD, Avvo, Cars.com, DealerRater, BBB, Trustpilot, SiteJabber, Glassdoor, Indeed employer, Angi, HomeAdvisor, Thumbtack, Houzz, Porch, Nextdoor, Google Play Store, Apple App Store, Amazon product reviews, Yotpo, Loox, Stamped, Okendo, Judge.me, Reviews.io. Per-account per-flat-review-feed primitive. Per-canonical-per-review-brand-voice-spec-adherence-canonical-per-review-claims-allowlist-canonical-per-review-forbidden-phrase-library-canonical-per-review-per-vertical-compliance-overlay-canonical-per-review-multi-language-drafting-canonical-per-review-multi-LLM-ensemble-canonical-per-review-draft-tone-cadence-empathy-accountability-resolution-CTA-canonical-per-review-drafting-confidence-tier is not the primitive.

Per-platform per-AI-response-vendor + per-CMP-vendor + per-crisis-paging-vendor

Jasper, Copy.ai, Writesonic, ContentBot, Anyword, Persado, Phrasee, Cohere Command, Mistral Large, OneTrust, TrustArc, Ketch, Securiti, Privacera, Skyflow, BigID, DataGrail, Transcend, Osano, Cookiebot, Didomi, PagerDuty, Opsgenie, VictorOps, xMatters, Better Stack, Statuspage. Per-account per-flat-AI-draft-or-consent-or-page primitive (typically blind to per-review FTC-fake-review-rule-of-2024 + FTC-substantiation + FTC-AI-disclosure + FTC-endorsement + HIPAA + FCRA + ECOA + Fair Housing + GLBA + FINRA + SEC + state-bar + state-licensing + EU-AI-Act + Digital-Services-Act + Digital-Markets-Act + WCAG/ADA semantics). Per-canonical-per-review-publish-window-canonical-per-review-publish-API-target-canonical-per-review-rep-approval-workflow-canonical-per-review-per-platform-policy-check-canonical-per-review-CS-workspace-surface-canonical-per-review-crisis-paging-canonical-per-review-multi-arm-bandit-canonical-per-review-causal-uplift-CATE-canonical-per-review-FTC-fake-review-rule-of-2024-canonical-per-review-FTC-AI-disclosure-canonical-per-review-HIPAA-PHI-no-acknowledge-canonical-per-review-state-bar-advertising-canonical-per-review-EU-AI-Act-canonical-per-review-WCAG-2.2-AA is not the primitive.

How the architecture is built

  1. Per-portfolio per-banner per-location per-canonical-review-source-pointer-substrate. Per-40-canonical-review-source canonical-source.
  2. Per-portfolio per-canonical-classification-engine-spec. Per-5-class-sentiment + per-nuanced-mixed-sentiment + per-intent + per-concern-type + per-urgency-tier + per-crisis-indicator + per-churn-risk + per-NPS-implied + per-legal-risk + per-HIPAA-PHI-mention + per-FCRA-mention + per-ECOA-Reg-B-mention + per-Fair-Housing-Act-mention + per-fake-or-spam-detection + per-classification-confidence-tier canonical-classification.
  3. Per-portfolio per-canonical-drafting-engine-spec. Per-brand-voice-spec-adherence + per-claims-allowlist + per-forbidden-phrase-library + per-per-vertical-compliance-overlay + per-14-language-drafting + per-7-LLM-ensemble + per-draft-tone-cadence-empathy-accountability-resolution-CTA-attributes + per-draft-FBC-feedback-loop + per-drafting-confidence-tier canonical-drafting.
  4. Per-portfolio per-canonical-publish-routing-spec. Per-6-stage-publish-window + per-32-publish-API-target + per-5-tier-rep-approval-workflow + per-five-destination-routing-handoff + per-per-platform-policy-check + per-CS-workspace-surface + per-crisis-paging + per-multi-arm-bandit-UCB-Thompson + per-causal-uplift-CATE + per-publish-confidence-tier canonical-publish-routing.
  5. Per-portfolio per-canonical-compliance-gate-spec. Per-FTC-fake-review-rule-of-2024 + per-FTC-substantiation + per-FTC-MARS + per-FTC-AI-disclosure + per-FTC-endorsement-guides + per-FTC-Made-in-USA + per-FTC-Green-Guides + per-FTC-Negative-Option-ROSCA + per-FTC-MAP + per-FTC-Health-Products-Compliance-Guide + per-CFPB-UDAAP + per-FDD-Item-12-Item-17-Item-19 + per-state-FRR + per-state-UDTPA + per-Lanham + per-Robinson-Patman + per-HIPAA-PHI-no-acknowledge-as-patient + per-FCRA + per-ECOA-Reg-B + per-Fair-Housing-Act + per-GLBA + per-FINRA-2210 + per-SEC-Reg-S-K + per-state-bar-advertising + per-state-professional-licensing + per-FDA-DSHEA + per-FDA-Part-101 + per-FDA-Part-117 + per-FDA-cosmetic-rule + per-cannabis-state-board + per-TCPA + per-10DLC-A2P-CTIA + per-CAN-SPAM + per-CASL + per-CCPA-CPRA + per-GDPR-Article-6-7-17-22 + per-LGPD + per-DPDP + per-PIPEDA + per-COPPA + per-EU-AI-Act-Article-50 + per-EU-AI-Act-Article-13-14-15 + per-Digital-Services-Act-Article-30 + per-Digital-Markets-Act + per-WCAG-2.2-AA + per-Section-508 + per-ADA-Title-III + per-NIST-AI-RMF + per-ISO-42001 + per-OPA-Cedar-Casbin-Cerbos-Oso-policy-as-code canonical-compliance.
  6. Per-portfolio per-canonical-cross-skill-handoff. Per-handoff-to-30-sibling-skills canonical-handoff.
  7. Per-portfolio per-canonical-audit-trail + per-portfolio-audit-trail. Per-per-review-canonical-audit-record + per-FTC-fake-review-rule-of-2024 + per-FTC-substantiation + per-FTC-MARS + per-FTC-AI-disclosure + per-FTC-endorsement-guides + per-FTC-Made-in-USA + per-FTC-Negative-Option-ROSCA + per-FTC-MAP + per-CFPB-UDAAP + per-FDD-Item-12-Item-17-Item-19 + per-FINRA-2210 + per-SEC-Reg-S-K + per-Lanham + per-state-FRR + per-Robinson-Patman + per-HIPAA-PHI-no-acknowledge + per-FCRA + per-ECOA-Reg-B + per-Fair-Housing-Act + per-GLBA + per-state-bar-advertising + per-state-professional-licensing + per-FDA-DSHEA + per-FDA-Part-101 + per-FDA-Part-117 + per-FDA-cosmetic-rule + per-cannabis-state-board + per-TCPA + per-10DLC-A2P + per-CAN-SPAM + per-CASL-CRTC + per-CCPA-CPRA-DSAR + per-GDPR-DPIA + per-LGPD-ANPD + per-DPDP-India + per-PIPEDA-OPC + per-COPPA + per-EU-AI-Act-Article-50 + per-EU-AI-Act-Article-13-14-15 + per-Digital-Services-Act-Article-30 + per-Digital-Markets-Act + per-WCAG-2.2-AA + per-Section-508 + per-ADA-Title-III + per-NIST-AI-RMF + per-ISO-42001 + per-SOC-2-Type-II + per-immutable-WORM-storage + per-7-year-IRS-tax-retention + per-7-year-FTC-substantiation-retention + per-7-year-HIPAA-medical-record-retention + per-7-year-state-bar-record-retention + per-3-year-FINRA-record-retention canonical-audit.
  8. Per-portfolio per-review-response-agent-canonical-bundle. Per-cs-agent-assist + per-auto-publish-threshold-gating + per-post-crisis-seo-repair + per-review-classification + per-review-drafting + per-crisis-escalation + per-review-source-subscription canonical-bundle.
  9. Per-portfolio per-canonical-end-to-end-SLA. Per-review-source-resolve-to-classification-engine-resolve-to-drafting-engine-to-publish-routing-to-compliance-gate-to-CS-workspace-surface-to-recovery-rate-dashboard-SLA canonical-end-to-end-SLA.
  10. Per-portfolio per-canonical-end-to-end-replay. Per-classification-rewind + per-drafting-rewind + per-publish-routing-rewind + per-compliance-gate-rewind + per-replay-confidence-tier + per-replay-explainability canonical-replay.

Frequently asked questions

What is a multi-location review-response agent assist for multi-store operators?

A multi-location review-response agent assist runs per-portfolio per-banner per-location per-canonical-review-source-pointer (per-Google-Business-Profile + per-Yelp + per-Facebook-Page-reviews + per-Apple-Maps-Ratings-and-Reviews + per-Bing-Places-reviews + per-TripAdvisor + per-OpenTable + per-Resy + per-Tock + per-Healthgrades + per-Zocdoc + per-RateMDs + per-Vitals + per-WebMD + per-Avvo + per-Lawyers.com + per-Martindale + per-Cars.com + per-DealerRater + per-Edmunds + per-KBB + per-AutoTrader + per-BBB + per-Trustpilot + per-SiteJabber + per-Glassdoor + per-Indeed-employer-reviews + per-Angi + per-HomeAdvisor + per-Thumbtack + per-Houzz + per-Porch + per-Nextdoor + per-Google-Play-Store + per-Apple-App-Store + per-Amazon-product-reviews + per-Shopify-reviews-via-Yotpo + per-Loox + per-Stamped + per-Okendo + per-Judge.me + per-Reviews.io + per-canonical-review-source) + per-canonical-classification-engine-spec + per-canonical-drafting-engine-spec + per-canonical-publish-routing-spec + per-canonical-compliance-gate-spec + per-canonical-audit-trail + per-portfolio-audit-trail.

Why does per-vendor-Birdeye-canonical-account-flat-review-reply break at multi-location review-response-agent-assist scale?

Per-vendor-Birdeye-canonical-account-flat-review-reply ships per-account per-flat-review-reply primitive — typically a CS rep alt-tabs into the Birdeye inbox, reads the review, types a reply, hits send. No per-canonical-review-source taxonomy, no per-review classification engine resolving 5-class-sentiment / nuanced-intent / concern-type / urgency-tier / crisis-indicator / churn-risk / NPS-implied / escalation-signal / legal-risk / HIPAA-PHI-mention / FCRA-mention / ECOA-mention / refund-request / warranty-claim / harassment / brand-defamation / employee-named / location-specific / product-specific / fake-or-spam, no per-review drafting engine with brand-voice spec adherence + claims-allowlist + forbidden-phrase-library + per-vertical-compliance-overlay + multi-language drafting + multi-LLM ensemble, no per-review publish routing with 5-tier rep-approval + per-platform-policy-check + crisis-paging, no per-review compliance gate with FTC fake-review rule / FTC AI-disclosure / FTC endorsement / HIPAA / FCRA / ECOA / Fair-Housing / GLBA / FINRA / SEC / state-bar / state-licensing / WCAG / ADA enforcement, no per-review audit trail with regulatory-defense retention. Per-vendor-SOCi + Yext + Reputation.com + ReviewTrackers + GatherUp + Podium + Swell + Grade.us + Trustpilot Reputation + Chatmeter + NiceJob + Listen360 + Synup + BrightLocal + Womply + Demandforce + Rio SEO + Brandify + Reputation Studio + Zendesk + Salesforce Service Cloud + Intercom + Front + Gladly + Help Scout + Kustomer + Freshdesk + HubSpot Service Hub + ServiceNow + Zoho Desk + Sprinklr + Khoros-canonical-account-flat-review-reply ship per-vendor per-native account-flat-review-reply primitives. At 1-account-1-flat-review-reply scale per-account per-flat-review-reply primitive is enough. At multi-location review-response-agent-assist scale per-canonical-review-source-pointer + per-canonical-classification-engine-spec + per-canonical-drafting-engine-spec + per-canonical-publish-routing-spec + per-canonical-compliance-gate-spec + per-canonical-audit-trail.

How does per-review classification-engine + per-review drafting-engine work?

Per-portfolio per-banner per-location per-canonical-classification-engine-spec runs per-portfolio per-canonical-per-review-5-class-sentiment (per-positive-5-star + per-positive-4-star + per-neutral-3-star + per-negative-2-star + per-negative-1-star + per-nuanced-mixed-sentiment-within-review) + per-canonical-per-review-intent (per-praise + per-complaint + per-question + per-feedback + per-suggestion + per-refund-request + per-warranty-claim + per-return-request + per-rebook-request + per-cancellation-request + per-escalation-request + per-employee-callout + per-location-callout + per-product-callout) + per-canonical-per-review-concern-type (per-service-quality + per-product-quality + per-cleanliness + per-wait-time + per-staff-conduct + per-pricing + per-billing-dispute + per-delivery + per-return-policy + per-warranty-fulfillment + per-accessibility-ADA + per-safety + per-allergen + per-hygiene + per-discrimination + per-harassment + per-legal-threat) + per-canonical-per-review-urgency-tier (per-routine + per-elevated + per-high + per-crisis) + per-canonical-per-review-crisis-indicator (per-active-investigation + per-news-pickup + per-viral-spread + per-attorney-named + per-regulatory-mention + per-injury-or-death-mention) + per-canonical-per-review-churn-risk-signal + per-canonical-per-review-NPS-implied + per-canonical-per-review-legal-risk-signal + per-canonical-per-review-HIPAA-PHI-mention (per-anyone-named-as-patient + per-condition-disclosed + per-treatment-disclosed + per-physician-named) + per-canonical-per-review-FCRA-mention + per-canonical-per-review-ECOA-Reg-B-mention + per-canonical-per-review-Fair-Housing-Act-mention + per-canonical-per-review-fake-or-spam-detection (per-review-velocity-anomaly + per-IP-cluster + per-device-fingerprint-cluster + per-language-pattern-anomaly + per-FTC-fake-review-rule-2024-violation) + per-canonical-per-review-confidence-tier + per-canonical-per-review-classification-explainability. Per-canonical-drafting-engine-spec runs per-portfolio per-canonical-per-review-brand-voice-spec-adherence + per-canonical-per-review-claims-allowlist + per-canonical-per-review-forbidden-phrase-library + per-canonical-per-review-per-vertical-compliance-overlay (per-healthcare-HIPAA + per-legal-state-bar-advertising + per-financial-FINRA-2210 + per-restaurant-FDA-Part-101-Part-117 + per-dental-state-board + per-optometry-FTC-eyeglass-rule + per-pharmacy-state-board + per-cannabis-state-board + per-cosmetics-FDA-cosmetic-rule + per-automotive-state-DMV) + per-canonical-per-review-multi-language-drafting (per-Spanish + per-Mandarin + per-Vietnamese + per-Korean + per-Tagalog + per-French + per-Arabic + per-Russian + per-Haitian-Creole + per-Polish + per-Portuguese + per-Hindi + per-Urdu + per-Bengali) + per-canonical-per-review-multi-LLM-ensemble (per-GPT-4o + per-Claude-Sonnet + per-Claude-Opus + per-Gemini-Pro + per-Mistral-Large + per-Cohere-Command + per-Llama-3-70B) + per-canonical-per-review-draft-tone-attribute + per-canonical-per-review-draft-cadence-attribute + per-canonical-per-review-draft-empathy-attribute + per-canonical-per-review-draft-accountability-attribute + per-canonical-per-review-draft-resolution-attribute + per-canonical-per-review-draft-CTA-attribute (per-offline-resolution-path + per-call-back-link + per-Cal.com-link + per-warranty-link + per-refund-link + per-DM-handoff-link) + per-canonical-per-review-draft-FBC-feedback-loop (per-realized-vs-predicted-acceptance + per-realized-vs-predicted-helpfulness + per-realized-vs-predicted-de-escalation + per-realized-vs-predicted-resolution-rate + per-pattern-learning + per-multi-arm-bandit-regret + per-recalibration) + per-canonical-per-review-draft-confidence-tier + per-canonical-per-review-draft-explainability.

What does per-review publish-routing + per-review compliance-gate do?

Per-portfolio per-banner per-location per-review per-canonical-publish-routing-spec runs per-portfolio per-canonical-per-review-publish-window (per-T-zero-immediate-auto-publish + per-T-plus-30-min-rep-approve + per-T-plus-2-hour-manager-approve + per-T-plus-4-hour-compliance-approve + per-T-plus-24-hour-legal-approve + per-T-plus-immediate-crisis-page) + per-canonical-per-review-per-surface-publish-target (per-GBP-reply-API + per-Yelp-reply-API + per-Facebook-Page-reply-API + per-Apple-Business-Connect-reply-API + per-Bing-Places-reply-API + per-TripAdvisor-reply-API + per-OpenTable-reply-API + per-Resy-reply-API + per-Tock-reply-API + per-Healthgrades-reply-API + per-Zocdoc-reply-API + per-RateMDs-reply-API + per-Vitals-reply-API + per-WebMD-reply-API + per-Avvo-reply-API + per-Cars.com-reply-API + per-DealerRater-reply-API + per-BBB-reply-API + per-Trustpilot-reply-API + per-SiteJabber-reply-API + per-Glassdoor-reply-API + per-Indeed-employer-reply-API + per-Angi-reply-API + per-HomeAdvisor-reply-API + per-Thumbtack-reply-API + per-Houzz-reply-API + per-Porch-reply-API + per-Nextdoor-reply-API + per-Google-Play-Store-reply-API + per-Apple-App-Store-reply-API + per-Amazon-product-review-reply-API + per-Yotpo-Loox-Stamped-Okendo-Judge.me-Reviews.io-reply-API) + per-canonical-per-review-5-tier-rep-approval-workflow (per-auto-publish-tier + per-rep-review-tier + per-manager-review-tier + per-compliance-review-tier + per-legal-review-tier + per-executive-review-tier-crisis) + per-canonical-per-review-five-destination-routing-handoff + per-canonical-per-review-per-platform-policy-check (per-Google-reply-policy + per-Yelp-content-guidelines + per-Meta-Community-Standards + per-Apple-Business-Connect-content-guidelines + per-Bing-Places-policy + per-TripAdvisor-content-policy + per-Healthgrades-policy + per-Zocdoc-policy + per-Avvo-policy + per-BBB-policy + per-Trustpilot-policy + per-Glassdoor-policy + per-Indeed-policy + per-Nextdoor-community-guidelines + per-Pinterest-merchant-guidelines + per-App-Store-developer-response-guidelines + per-Google-Play-developer-policy + per-Amazon-Community-Guidelines) + per-canonical-per-review-CS-workspace-surface (per-Zendesk + per-Salesforce-Service-Cloud + per-Intercom + per-Front + per-Gladly + per-Help-Scout + per-Kustomer + per-Freshdesk + per-HubSpot-Service-Hub + per-ServiceNow + per-Zoho-Desk + per-Sprinklr + per-Khoros + per-Zendesk-Sunshine) + per-canonical-per-review-crisis-paging (per-PagerDuty + per-Opsgenie + per-VictorOps + per-xMatters + per-Better-Stack + per-Statuspage + per-Slack-PagerDuty-integration + per-Teams-PagerDuty-integration + per-PR-firm-handoff + per-executive-team-paging) + per-canonical-per-review-multi-arm-bandit (per-UCB + per-Thompson-Sampling + per-Epsilon-Greedy + per-LinUCB + per-Contextual-bandit + per-causal-uplift-CATE-T-S-X-DR-learner + per-CausalML + per-DoubleML + per-EconML) + per-canonical-per-review-publish-confidence-tier + per-canonical-per-review-publish-explainability. Per-canonical-compliance-gate-spec runs per-portfolio per-canonical-per-review-FTC-fake-review-rule-of-2024 + per-canonical-per-review-FTC-substantiation-doctrine + per-canonical-per-review-FTC-MARS + per-canonical-per-review-FTC-AI-disclosure + per-canonical-per-review-FTC-endorsement-guides + per-canonical-per-review-FTC-Made-in-USA + per-canonical-per-review-FTC-Green-Guides + per-canonical-per-review-FTC-Negative-Option-ROSCA + per-canonical-per-review-FTC-MAP + per-canonical-per-review-FTC-Health-Products-Compliance-Guide + per-canonical-per-review-CFPB-UDAAP + per-canonical-per-review-FDD-Item-12-Item-17-Item-19 + per-canonical-per-review-state-FRR + per-canonical-per-review-state-UDTPA + per-canonical-per-review-Lanham-Act-false-advertising + per-canonical-per-review-Robinson-Patman + per-canonical-per-review-HIPAA-PHI-no-acknowledge-as-patient + per-canonical-per-review-FCRA + per-canonical-per-review-ECOA-Reg-B + per-canonical-per-review-Fair-Housing-Act + per-canonical-per-review-GLBA + per-canonical-per-review-FINRA-2210 + per-canonical-per-review-SEC-Reg-S-K + per-canonical-per-review-state-bar-advertising-rules + per-canonical-per-review-state-professional-licensing + per-canonical-per-review-FDA-DSHEA-health-claim + per-canonical-per-review-FDA-Part-101-nutrition-label + per-canonical-per-review-FDA-Part-117-food-safety + per-canonical-per-review-FDA-cosmetic-rule + per-canonical-per-review-cannabis-state-board + per-canonical-per-review-TCPA-SMS-DM-handoff + per-canonical-per-review-10DLC-A2P-CTIA-Common-Short-Code-Carrier + per-canonical-per-review-CAN-SPAM + per-canonical-per-review-CASL + per-canonical-per-review-CCPA-CPRA + per-canonical-per-review-GDPR-Article-6-7-17-22 + per-canonical-per-review-LGPD + per-canonical-per-review-DPDP + per-canonical-per-review-PIPEDA + per-canonical-per-review-COPPA + per-canonical-per-review-EU-AI-Act-Article-50-transparency + per-canonical-per-review-EU-AI-Act-Article-13-14-15 + per-canonical-per-review-Digital-Services-Act-Article-30 + per-canonical-per-review-Digital-Markets-Act + per-canonical-per-review-WCAG-2.2-AA-accessibility + per-canonical-per-review-Section-508 + per-canonical-per-review-ADA-Title-III + per-canonical-per-review-NIST-AI-RMF + per-canonical-per-review-ISO-42001 + per-canonical-per-review-OPA-Rego-AWS-Cedar-Casbin-Cerbos-Oso-policy-as-code + per-canonical-per-review-compliance-confidence-tier + per-canonical-per-review-compliance-explainability.

What does per-review cross-skill-handoff + per-review-response-agent-canonical-bundle do?

Per-portfolio per-review per-canonical-per-review-cross-skill-handoff runs per-portfolio per-canonical-per-review-handoff-to-per-store-cs-context-co-pilot (parent commercial pillar at /per-store-cs-context-co-pilot) + per-canonical-per-review-handoff-to-review-response (parent agent) + per-canonical-per-review-handoff-to-post-crisis-seo-repair (sibling skill on review-response agent) + per-canonical-per-review-handoff-to-auto-publish-threshold-gating (sibling skill on review-response agent) + per-canonical-per-review-handoff-to-brand-voice-management (sibling skill on brand-spec-authoring agent) + per-canonical-per-review-handoff-to-forbidden-phrase-library (sibling skill on brand-spec-authoring agent) + per-canonical-per-review-handoff-to-claims-allowlist-substantiation (sibling skill on brand-spec-authoring agent) + per-canonical-per-review-handoff-to-borderline-routing (sibling skill on governance-decision-router agent) + per-canonical-per-review-handoff-to-five-destination-routing (sibling skill on governance-decision-router agent) + per-canonical-per-review-handoff-to-fbc-override-learning (sibling skill on governance-decision-router agent) + per-canonical-per-review-handoff-to-multi-dimensional-threshold-routing (sibling skill on governance-decision-router agent) + per-canonical-per-review-handoff-to-master-record-build-pillar (sibling build-pillar at /how-to-build-a-master-record-for-multi-location-customer-data) + per-canonical-per-review-handoff-to-customer-change-event-emission-build-pillar (sibling build-pillar at /how-to-build-real-time-customer-change-event-emission-for-multi-location-ai-agents) + per-canonical-per-review-handoff-to-cross-touchpoint-identity-resolution-build-pillar + per-canonical-per-review-handoff-to-runtime-readable-behavioral-cohorts-build-pillar + per-canonical-per-review-handoff-to-versioned-customer-history-DSAR-build-pillar + per-canonical-per-review-handoff-to-versioned-history-regulatory-defense-build-pillar + per-canonical-per-review-handoff-to-deterministic-probabilistic-hybrid-identity-resolution-build-pillar + per-canonical-per-review-handoff-to-crm-record-creation-build-pillar + per-canonical-per-review-handoff-to-per-location-missed-call-crm-creation-and-callback-workflow-build-pillar (sibling build-pillar at /how-to-build-per-location-missed-call-crm-creation-and-callback-workflow) + per-canonical-per-review-handoff-to-per-jurisdiction-compliance-multi-state-franchise-build-pillar + per-canonical-per-review-handoff-to-lifecycle-email-sms-build-pillar + per-canonical-per-review-handoff-to-per-location-sms-template-library-build-pillar + per-canonical-per-review-handoff-to-event-tie-in-drafting-build-pillar (sibling build-pillar at /how-to-build-per-location-event-tie-in-drafting-at-multi-location-scale) + per-canonical-per-review-handoff-to-routing-audit-trail-build-pillar + per-canonical-per-review-handoff-to-foot-traffic-integration-build-pillar + per-canonical-per-review-handoff-to-per-location-multi-model-attribution-build-pillar + per-canonical-per-review-handoff-to-multi-location-sms-broadcast-build-pillar + per-canonical-per-review-handoff-to-jsonld-generation-build-pillar + per-canonical-per-review-handoff-to-continuous-schema-audit-build-pillar + per-canonical-per-review-handoff-to-auto-compose-schema-build-pillar. Per-review-response-agent-canonical-bundle integrates the cs-agent-assist skill with sibling skills on the same review-response agent: per-canonical-cs-agent-assist (this skill) + per-canonical-auto-publish-threshold-gating + per-canonical-post-crisis-seo-repair + per-canonical-review-classification + per-canonical-review-drafting + per-canonical-crisis-escalation + per-canonical-review-source-subscription. Per-canonical-end-to-end-SLA runs per-canonical-per-review-source-resolve-to-classification-engine-resolve-to-drafting-engine-to-publish-routing-to-compliance-gate-to-CS-workspace-surface-to-recovery-rate-dashboard-SLA canonical-SLA.

What does per-review audit-trail + per-canonical-end-to-end-replay do?

Per-portfolio per-review per-canonical-audit-trail runs per-portfolio per-canonical-per-review-canonical-audit-record (per-review-ID + per-banner-pointer + per-location-pointer + per-40-canonical-review-source-snapshot + per-5-class-sentiment-snapshot + per-nuanced-mixed-sentiment-snapshot + per-intent-snapshot + per-concern-type-snapshot + per-urgency-tier-snapshot + per-crisis-indicator-snapshot + per-churn-risk-snapshot + per-NPS-implied-snapshot + per-legal-risk-snapshot + per-HIPAA-PHI-mention-snapshot + per-FCRA-mention-snapshot + per-ECOA-Reg-B-mention-snapshot + per-Fair-Housing-Act-mention-snapshot + per-fake-or-spam-detection-snapshot + per-classification-confidence-tier-snapshot + per-brand-voice-spec-adherence-snapshot + per-claims-allowlist-snapshot + per-forbidden-phrase-library-snapshot + per-per-vertical-compliance-overlay-snapshot + per-14-language-drafting-snapshot + per-7-LLM-ensemble-snapshot + per-draft-tone-cadence-empathy-accountability-resolution-CTA-snapshot + per-drafting-confidence-tier-snapshot + per-publish-window-snapshot + per-32-publish-API-target-snapshot + per-5-tier-rep-approval-workflow-snapshot + per-five-destination-routing-snapshot + per-per-platform-policy-check-snapshot + per-CS-workspace-surface-snapshot + per-crisis-paging-snapshot + per-multi-arm-bandit-snapshot + per-causal-uplift-CATE-snapshot + per-publish-confidence-tier-snapshot + per-FTC-fake-review-rule-of-2024-snapshot + per-FTC-substantiation-snapshot + per-FTC-MARS-snapshot + per-FTC-AI-disclosure-snapshot + per-FTC-endorsement-guides-snapshot + per-FTC-Made-in-USA-snapshot + per-FTC-Green-Guides-snapshot + per-FTC-Negative-Option-ROSCA-snapshot + per-FTC-MAP-snapshot + per-FTC-Health-Products-Compliance-Guide-snapshot + per-CFPB-UDAAP-snapshot + per-FDD-Item-12-Item-17-Item-19-snapshot + per-state-FRR-snapshot + per-state-UDTPA-snapshot + per-Lanham-snapshot + per-Robinson-Patman-snapshot + per-HIPAA-PHI-no-acknowledge-snapshot + per-FCRA-snapshot + per-ECOA-Reg-B-snapshot + per-Fair-Housing-Act-snapshot + per-GLBA-snapshot + per-FINRA-2210-snapshot + per-SEC-Reg-S-K-snapshot + per-state-bar-advertising-snapshot + per-state-professional-licensing-snapshot + per-FDA-DSHEA-snapshot + per-FDA-Part-101-snapshot + per-FDA-Part-117-snapshot + per-FDA-cosmetic-rule-snapshot + per-cannabis-state-board-snapshot + per-TCPA-snapshot + per-10DLC-A2P-CTIA-snapshot + per-CAN-SPAM-snapshot + per-CASL-snapshot + per-CCPA-CPRA-snapshot + per-GDPR-Article-6-7-17-22-snapshot + per-LGPD-snapshot + per-DPDP-snapshot + per-PIPEDA-snapshot + per-COPPA-snapshot + per-EU-AI-Act-Article-50-snapshot + per-EU-AI-Act-Article-13-14-15-snapshot + per-Digital-Services-Act-Article-30-snapshot + per-Digital-Markets-Act-snapshot + per-WCAG-2.2-AA-snapshot + per-Section-508-snapshot + per-ADA-Title-III-snapshot + per-NIST-AI-RMF-snapshot + per-ISO-42001-snapshot + per-OPA-Cedar-Casbin-Cerbos-Oso-policy-snapshot + per-compliance-confidence-tier-snapshot + per-canonical-audit-record) + per-canonical-SOC-2-Type-II + per-canonical-immutable-WORM-storage + per-canonical-7-year-IRS-tax-retention + per-canonical-7-year-FTC-substantiation-retention + per-canonical-7-year-HIPAA-medical-record-retention + per-canonical-7-year-state-bar-record-retention + per-canonical-3-year-FINRA-record-retention. Per-canonical-end-to-end-replay runs per-portfolio per-canonical-per-review-classification-rewind + per-canonical-per-review-drafting-rewind + per-canonical-per-review-publish-routing-rewind + per-canonical-per-review-compliance-gate-rewind + per-canonical-per-review-replay-confidence-tier + per-canonical-per-review-replay-explainability.

Engage the review-response agent

Per-portfolio per-banner per-location per-canonical-review-source-pointer + per-canonical-classification-engine-spec + per-canonical-drafting-engine-spec + per-canonical-publish-routing-spec + per-canonical-compliance-gate-spec + per-canonical-audit-trail + per-portfolio-audit-trail shipped as the orchestration layer above your existing per-reputation-management-vendor + per-CS-workspace-vendor + per-review-source-vendor + per-AI-response-vendor + per-CMP-vendor + per-crisis-paging-vendor primitive.

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